That was sarcasm, by the way. A week ago, I wanted to change my name on Battle.net. It was currently using my old name “Yaw Hann”, and I wanted to update it to reflect my current name, “Yawhann”. Unfortunately, Blizzard removed any kind of self serve option to change your name. If you go into Contact & Shipping Addresses from the Settings menu on Battle.net and try to edit your Contact Address, your name will be shown in text boxes, but the text boxes are disabled from input. This is probably because of Blizzard’s Real ID system that they put in place shortly before StarCraft II’s launch. The system makes sense to mitigate identity theft due to their experience from World of Warcraft. However, it affected the minority of people that made minor changes to their name like me. Also, you can’t have a fun name like Princess Consuella Bananahammock.
I was asking to have my name changed only in a minor way – remove the space between my first two names. Is that so hard? Instead, I have to submit all these crazy forms like the government would require just to prove my identity. Not only that, but you don’t accept birth certificates for adults. Hello? What is the reasoning behind THAT? I mean, it’s not like I’m trying to change my name to something mischievous or offensive like Crap Bag (Friends reference, look it up). Blizzard, you guys are trolling us. Seriously.
Want to make this a better experience for me? CHANGE. MY. NAME. ALREADY. No questions asked. Just do it. Am I really who I say I am? Why don’t you try googling “Yawhann Chong” and then see if you still need the answer? There aren’t a lot of other names like mine in Canada.
In short, am I upset about this experience? You bet your Crap Bag I am.
Do you think this would have been too much? It sucks to be dumped on as a company or employee, but it also sucks to be treated like this as a customer. There is no right or wrong when it comes to business. It’s about compromise. Would Blizzard lose money by granting my request? No. Do you think I could be a little less OCPD and just let my name stay the way it is? Probably. But as people, we’re not perfect. Companies also aren’t perfect. I could have also dumped on Blizzard about how Diablo III wasn’t worth the 12 year wait for me, but that had nothing to do with my customer experience regarding this request.
UPDATE: I finally just called support and they changed my name after I explained my situation. I swear; the more technology improves, the more everything else declines.