There are five major traits that people consider when selecting somebody to fix their computers: honesty, integrity, experience, efficiency, and value.
How honest am I? I will honestly tell you that if something is wrong with your computer, I won’t skirt the issue and give you a sugar coated answer with a side of hope. I will also let you know if your computer is in a state where repair vs. replacement is no longer cost effective. If there is a problem that is beyond my scope, I’ll say so and not make false promises; if there are multiple outcomes to an issue, I will convey what they are. I will tell you what you have to hear, not what you’d like to hear; of course, this is a double-edged sword, but I am firmly against lies and deception.
Integrity and honesty actually go hand-in-hand. I have a strict value of business ethics that fairly governs the way I act and treat people, as well as their property. You can rest assured that whatever is stored on your computer will never leave my possession willingly and knowingly. Your information is safe with me and I will never distribute it to anybody else without your sole permission. If your computer can be repaired, it will be repaired. I am not one to strip computers of parts for personal use and tell you that you need to “replace it”. Any broken parts will be returned to you as proof that they were replaced. Any data that can be recovered will be returned to you or deleted at your discretion. Life may not be fair, but I believe that people can be, and that is how I conduct myself.
Experience is something that you can count on from me. With over 22 years of computer experience, which includes 7 years in professional IT field services and 3 years in server management, computers have been a huge part of my life. Add 17 years of customer service to that and you have somebody who knows the meaning of the words, “customer satisfaction”.
I hate waiting a very long time, and I’m sure you do too. I pride myself on my efficiency, and I’ve heard horror stories of people having to wait a month or more for their computers to be repaired by somebody. That is unacceptable to me. With me, you won’t have to wait more than a week for your computer if parts aren’t required to fix it. I have even been known to have a computer repaired and returned on the same day. Although I do this work part-time, I take pride in my deliverable speed, and I’m sure that is a benefit from which you will reap the rewards.
Value is a very simple thing: money vs. deliverable goods or services. Nobody wants to overpay for what they get. And nobody certainly wants to underpay to get something that will only last a few days. My view on value is this: hourly rates are only as accurate as the person’s efficiency. While my package prices are reasonable, I am certainly not selling myself short. I also don’t like having surprise charges sprung up on myself or other people. That’s why my initial diagnosis is a time and money saver for both you and I; it allows me to investigate the issue and come up with a quick set of solutions, which I can then inform you of the time and cost. Sometimes you can repair your computer for cheap. And sometimes you can buy a computer cheaper than the cost of repair. My value-added service is to tell you which option to choose. Of course, the final choice is yours alone, but keep in mind that I have your best interests at heart. I am not here to do business with you, I am here to foster long-term relationships of trust and reliable service.